State-owned London North Eastern Railway (LNER), which has been run by the Department for Transport (DfT) since 2018, was said to have recently extended a ticketing sales platform contract.
Dramatic video filmed on a London North Eastern Railway (LNER) service on the night of March 16 showed the man confronting the member of staff at the onboard café bar.
By far the worst figures were recorded by Northern and LNER, two of four networks nationalised under the Conservatives after poor performance by private operators.