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Every App Wants to Be a Shopping App

The Atlantic

www.theatlantic.com › newsletters › archive › 2023 › 09 › tiktok-shopping-app-e-commerce › 675351

This is an edition of The Atlantic Daily, a newsletter that guides you through the biggest stories of the day, helps you discover new ideas, and recommends the best in culture. Sign up for it here.

Social-media platforms’ attempts to break into commerce have largely flopped. Will TikTok Shop fare any better?

First, here are four new stories from The Atlantic:

The young conservatives trying to make eugenics respectable again The very common, very harmful thing well-meaning parents do The real issue in the UAW strike The Senate’s deep and dirty secret

“Silicon Valley Math”

A chamoy-pickle kit for $17.98; 352 sold so far. An ab roller wheel for $24.29; 8,592 sold. A one-piece professional V-shape-face double-chin-removal exerciser for 89 cents; 81 sold. Such is a sampling of the items featured on my TikTok Shop tab on Wednesday morning.

Earlier this week, TikTok Shop, a feature that allows audiences to purchase a baffling array of items through a stand-alone Shop tab and from videos on their feed, rolled out to TikTok users in the United States. Now many of the app’s livestreams are “QVC-like places where sellers are nonstop pitching products to live audiences,” as my colleague Caroline Mimbs Nyce recently wrote. TikTok’s latest move is an attempt to shift the app’s identity—and a sign of the company’s confidence in the loyalty of its users. Yes, we can riddle feeds with often-ludicrous product promotions, the Shop feature seems to be saying, and people will still keep coming back for more.

TikTok is the latest in a series of prominent platforms that have tried to pivot to e-commerce. Facebook, Instagram, Pinterest, Snapchat, and even Google have tried to launch shopping functions, with varying—though generally low—degrees of success. “Every advertising company tries its hand at commerce, because they think that there’s some huge prize to be had if you can actually own the transaction and know what people are purchasing,” Sucharita Kodali, a retail analyst at Forrester, told me. But though the potential gains are tantalizing, it’s hard to pull off: Instagram booted its shopping feature from the navigation bar and shut down its live-shopping feature earlier this year. Facebook similarly shut down its livestream-shopping function last year. Live-shopping services on YouTube have also struggled to gain traction.

Platforms moving to e-commerce need to build product pages and figure out details such as order fulfillment, secure checkout processes, customer service, and other logistics. That’s a lot for tech companies whose primary expertise lies in other areas. “It’s never worked for anyone else,” Kodali said. “Why would it work for [TikTok]?” (A spokesperson for TikTok told me that there are upwards of 200,000 sellers on TikTok Shop, and more than 100,000 registered creators, but declined to share more information beyond what’s posted on the company’s press site.)

American customers, by and large, don’t seem all that eager to shop on social-media apps instead of on trusted e-commerce websites. In China, where TikTok’s parent company is based, shopping via livestream is a huge trend—an estimated $500 billion in goods were reportedly sold on streams last year. But just because shopping on social media is big in China doesn’t mean it will translate to American audiences; Kodali noted that Chinese e-commerce trends do not have a track record of blowing up in the United States. And TikTok’s own norms may make commercial activity a hard sell. Caroline told me today that, although the app’s culture of authenticity may help some users sell things, “you could see shopping being a bit of an odd fit: This app was supposed to be where I watched relatable videos from everyday people, and now they’re trying to make money off of me?”

Still, Caroline told me, “people spend a tremendous amount of time on TikTok, and I don’t see them quitting en masse over TikTok Shop. I think it’s more of a question of how much users will tolerate, and how successful it’ll be in the long run.” In-app shopping, she added, is a “white whale” for social platforms.

Commerce and social media have long been intertwined: Much of social-media influencers’ role boils down to recommending products. But audiences follow these influencers because they trust them and because these people have a track record of offering useful or interesting information. On TikTok Shop, meanwhile, almost anyone can start selling things. I currently have five followers, and perhaps one dayI too could apply to set up an account to start hawking one-piece professional V-shape-face double-chin-removal exercisers. (I probably wouldn’t do that.) And some reporters have already identified safety and integrity concerns with the feature.

If other apps have failed to grow e-commerce businesses and there doesn’t seem to be a strong consumer appetite for these services in the U.S., why is TikTok trying to get into the retail game? Part of it might be a simple grasp at big numbers, combined with a healthy dose of the hubris that powers the tech world. American retail is a multitrillion-dollar industry: If tech executives are engaging in what Kodali called “Silicon Valley math”—calculating the total size of a market and estimating the percentage of it they can capture—they may extrapolate big revenues. And to large tech companies, it may seem relatively easy and worthwhile to create a checkout module and order pages if it means getting even a small slice of the retail pie. Social-media companies have a long history of foisting new products that they hope will prove good for their business on users who did not ask for them—consider the metaverse.

Tech companies have been throwing spaghetti at the proverbial wall for years, seeking out new revenue streams where they can. TikTok Shop may be another such investment: a grasp at revenue just in case it works. Social-media apps are always mimicking features from other apps. Instagram is trying to be like Twitter and Snapchat; LinkedIn is emulating TikTok; Facebook is trying to be like everyone. And TikTok seems to be the latest app trying to become Amazon.

Related:

TikTok is doing something very un-TikTok. The endless cycle of social media

Today’s News

Tropical-storm warnings are in place for millions of people in New England and Canada as Hurricane Lee approaches. In remarks from the White House, President Joe Biden expressed respect for the United Auto Workers strike and emphasized that record profits for auto companies have not been “shared fairly” with workers. Corpses are decaying under rubble in the Libyan city of Derna, where at least 10,000 people are believed to be missing due to devastating floods.

Dispatches

The Books Briefing: Gal Beckerman asks whether we should still read Uncle Tom’s Cabin and discusses the book’s moral complexities with Clint Smith.

Explore all of our newsletters here.

Evening Read

Illustration by The Atlantic. Source: Getty.

Don’t Let Love Take Over Your Life

By Faith Hill

If you have a romantic partner, maybe you’ve noticed that you two spend an awful lot of time together—and that you haven’t seen other people quite as much as you’d like. Or if you’re single (and many of your friends aren’t), you might have gotten the eerie feeling that I sometimes do: that you’re in a deserted town, as if you woke one morning to find the houses all empty, the stores boarded up. Where’d everyone go?

Either way, that feeling might not just be in your head. Kaisa Kuurne, a sociologist at the University of Helsinki, told me she was “a little bit shocked” when she started mapping Finnish adults’ relationships for a 2012 study, investigating whom subjects felt close to and how they interacted day to day. Subjects who lived with a romantic partner seemed to have receded into their coupledom.

Read the full article.

More From The Atlantic

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Culture Break

Illustration by Katie Martin

Read. Why are women freezing their eggs? Many are struggling to find a male co-parent, a new book by Marcia C. Inhorn concludes.

Listen. An audio collection of some of last month’s most popular Atlantic articles, presented by Hark.

Play our daily crossword.

P.S.

In another fascinating addition to the annals of Sam Bankman-Fried, my friend and former colleague David Yaffe-Bellany reports in The New York Times that while on house arrest, the FTX founder crafted a set of byzantine documents explaining himself, which he gave to the crypto influencer Tiffany Fong for reasons unclear. Bankman-Fried’s apologia took the form of a 15,000-word, 70-page unpublished Twitter thread, replete with links to Alicia Keys and Rihanna music videos as well as jabs at former colleagues; another file featured a screenshot from the Christopher Nolan movie Inception. A favorite detail of mine from the article: Apparently, Bankman-Fried told Fong that his parents were installing a pickleball court for him while he was on house arrest.

— Lora

Katherine Hu contributed to this newsletter.

When you buy a book using a link in this newsletter, we receive a commission. Thank you for supporting The Atlantic.

When Americans Abandon the Constitution

The Atlantic

www.theatlantic.com › newsletters › archive › 2023 › 09 › mitt-romney-retirement-senate-constitution › 675327

This is an edition of The Atlantic Daily, a newsletter that guides you through the biggest stories of the day, helps you discover new ideas, and recommends the best in culture. Sign up for it here.

Our excerpt from a forthcoming biography of Mitt Romney has many people talking about the Utah senator’s principles and character, but we should be deeply alarmed by Romney’s warning about the Republican Party.

First, here are four new stories from The Atlantic:

“The only productivity hack that works on me” The truth about Hunter Biden’s indictment America just hit the lithium jackpot. Why are women freezing their eggs? Look to the men.

The End of Pretenses

My colleague McKay Coppins has spent two years talking with Mitt Romney, the Utah senator, former Massachusetts governor, and 2012 Republican presidential nominee. An excerpt from McKay’s forthcoming book confirmed the news that Romney has had enough of the hypocrisy and weakness of the Republican Party and will be leaving the Senate when his term expires; other stunning moments from their conversations include multiple profiles in pusillanimity among Romney’s fellow Republicans. (I am pleased to know that Senator Romney holds as low an opinion of J. D. Vance as I do; “I don’t know that I can disrespect someone more,” he told McKay.)

But I want to move away from the discussion about Romney himself and focus on something he said that too many people have overlooked.

“Some nights he vented,” Coppins wrote of their conversations; “other nights he dished.” And then came a quiet acknowledgement that should still be shocking, even after seven years of unhinged right-wing American populism:

“A very large portion of my party,” [Romney] told me one day, “really doesn’t believe in the Constitution.” He’d realized this only recently, he said. We were a few months removed from an attempted coup instigated by Republican leaders, and he was wrestling with some difficult questions. Was the authoritarian element of the GOP a product of President Trump, or had it always been there, just waiting to be activated by a sufficiently shameless demagogue? And what role had the members of the mainstream establishment—­people like him, the reasonable Republicans—played in allowing the rot on the right to fester?

I think every decent Republican has wondered the same thing. (The indecent ones have also wondered about it, but as Romney now accepts, people like Josh Hawley and Ted Cruz have figured out that playing to the rot in the GOP base is a core skill set that helps them stay in Washington and far away from their constituents back home.)

Simon & Schuster

But enough about the hollow men of the GOP. Think about what Romney is saying:

Millions of American citizens no longer believe in the Constitution of the United States of America.

This is not some pedestrian political observation, some throwaway line about partisan division. Leave aside for the moment that Romney is talking about Republicans and the hangers-on in the Trump movement; they are also your fellow Americans, citizens of a nation that was, until recently, one of the most durable democracies on Earth. And they no longer care about the fundamental document that governs our lives as Americans.

If Republicans no longer care about the Constitution, then they no longer care about the rule of law, secular tolerance, fair elections, or the protection of basic human rights. They have no interest in the stewardship of American democracy, nor will they preserve our constitutional legacy for their children. Instead, they seek to commandeer the ship of state, pillage the hold, and then crash us all onto the rocks.

It would be a relief to find out that some of this is about policy, but for many of the enemies of the Constitution among the new right, policy is irrelevant. (One exception, I suspect, might be the people who, if faced with a choice between a total ban on abortion and the survival of the Constitution, would choose theocracy over democracy; we’d all be better off if they would just admit it.)

The people Romney is worried about are not policy wonks. They’re opportunists, rage-junkies, and nihilists who couldn’t care less about policy. (Romney describes one woman in Utah bellowing at him, red-faced and lost in a mist of fury while her child stood nearby, to the point where he asked her, “Aren’t you embarrassed?” She was not.) What they want is to win, to enjoy the spoils and trappings of power, and to anger and punish people they hate.

There is no way to contend, in a rational or civic way, with this combination of white-hot resentment and ice-cold cynicism. Romney describes multiple incidents in which his colleagues came to him and said, You’re right, Mitt. I wish I could say what you say. I wish we could stop this nightmare. And then all of them belly right back up to the table in the Senate Dining Room and go on pandering to people who—it bears repeating—no longer care about the Constitution.

This is the seedbed of authoritarianism, and it is already full of fresh green shoots. And yes, at some point, if someone is clever enough to forge a strong and organized party out of this disjointed movement, it can become a new fascism. So far, we should be grateful that Donald Trump and those who surround him have all been too selfish and too incompetent to turn their avarice into a coherent mass movement.

If you’ve ever served in the military or as a civilian in the U.S. government, you’ve taken the oath that requires you, above all—so help you God—to “support and defend the Constitution of the United States against all enemies, foreign and domestic,” and to “bear true faith and allegiance to the same.” Romney is warning us that many of his Republican colleagues and much of their base will do no such thing. They would rather turn their personal misery and resentment into mindless political destruction—even to the point of shredding one of humanity’s greatest political documents.

I have written before that we can no longer indulge Republicans and their various media enablers in the fantasies that Trump is a normal candidate, that we are heading into a normal election, that the Republican Party is a normal party (or, indeed, a political party at all). How we each defend the Constitution is an individual choice, but let us at least have no pretenses, even in our daily discussions, that we live in normal times and that 2024 is just another political horse race. Everything we believe in as Americans is at stake now, and no matter what anyone thinks of Mitt Romney, we owe him a debt for saying out loud what so many Republican “leaders” fear even to whisper.

Related:

What Mitt Romney saw in the Senate This is the case.

Today’s News

Donald Trump will not be tried next month in the Georgia-election-interference case after a state judge rejected a request by prosecutors to try all 19 co-defendants together. Hunter Biden has been indicted on felony gun charges after a plea agreement that would have allowed him to avoid prosecution fell apart in July. A lawyer for Biden said that the new charges were unwarranted. The Seattle police officer Daniel Auderer is under investigation after his body camera captured him appearing to joke about the death of Jaahnavi Kandula, a graduate student who was hit and killed by another officer’s vehicle in January.

Dispatches

Up for Debate: Conor Friedersdorf asks: Do you trust America’s institutions more than, less than, or as much as you did a decade ago?

Explore all of our newsletters here.

Evening Read

Martin Parr / Magnum

The Curious Personality Changes of Older Age

By Faith Hill

You’ve probably heard the saying “You can’t teach an old dog new tricks.” An awful phrase, I know, but it speaks to a common belief about older adulthood: that it’s a time of stagnation. A time when we’ve become so set in our ways that, whether we’re proud of them or not, we’re not likely to budge.

Psychologists used to follow the same line of thinking: After young adulthood, people tend to settle into themselves, and personality, though not immutable, usually becomes stabler as people age. And that’s true—until a certain point. More recent studies suggest that something unexpected happens to many people as they reach and pass their 60s: Their personality starts changing again.

Read the full article.

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Culture Break

United Archives GmbH / Alamy

Read. A Garfield comic or two. For well over 40 years, a fat orange cat has been a linchpin of American culture, and it’s time to accept that.

Listen. How do we overcome the awkwardness that keeps us from starting a conversation? In the latest episode of How to Talk to People, host Julie Beck dissects small talk.

Play our daily crossword.

P.S.

I mentioned Red Oaks the other day, the sweet coming-of-age series set in the mid-1980s (available for streaming on Prime Video), and it occurred to me that for some readers, the MTV video music era is now lost in the mists of time. Videos (and I am thinking about this because one of the characters in Red Oaks works in a studio that makes them) were a unique art form, and a lot of them were quite good. So, now and then, I’ll use this addendum here in the Daily to recommend some of these lost mini-movies.

I have a special interest in Cold War–themed videos, so today, let me recommend one I alluded to when I recommended Red Oaks. In late 1983, Roger Hodgson left the group Supertramp and embarked on a solo career. He had a modest hit the next year with the song “Had a Dream (Sleeping With the Enemy).” The video is kind of freaky, but the clips of Soviet and American marching bands and huge explosions make clear that it was a cry of anxiety about nuclear war. (“Had a dream / It was war / And they couldn’t tell me what it was for.”)

It’s overly arty but still a cool time capsule —and watch for the split-second, almost-subliminal scare cut at 2:58, where Hodgson’s face becomes a skull. (It’s a gimmick William Friedkin used in The Exorcist too, and a version of it shows up in another classic early-’80s video, “Only the Lonely.” You can spot it here at 2:12.)

— Tom

Katherine Hu contributed to this newsletter.

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