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The Murky Logic of Companies’ Israel-Hamas Statements

The Atlantic

www.theatlantic.com › newsletters › archive › 2023 › 10 › companies-statements-israel-hamas-war › 675776

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In recent weeks, statements about the Israel-Hamas war have emerged from corporations of all kinds. Predictably, they have not all gone over well.

First, here are four new stories from The Atlantic:

​​A speaker without enemies—for now “You started a war, you’ll get a Nakba.” The junk is winning.

The Logic of Speaking Out

Since October 7, more than 150 companies have made statements condemning Hamas’s attacks on Israel. A tracker compiled by Jeffrey Sonnenfeld, a business professor at Yale, shows the wide-ranging nature of the industries represented. Palantir, which works with governments on data and defense projects and has an office in Israel, took out a full-page ad in the The New York Times that said “Palantir stands with Israel.” Salesforce, which has offices in Israel, put out a statement condemning Hamas’s attack and outlining support for employees there. And brands with less obvious connections to the region, such as Major League Baseball, have issued statements as well.

At one time in American history, tech firms and sports leagues would not have been expected to wade into geopolitical issues. For many years, for better or worse, the role of corporations was principally to make money. But over the past decade especially, some employees and customers have started expecting, or even demanding, that companies speak out on social issues. The rise of the social web, and the eagerness among many brands to establish a direct line of communication with consumers, created an environment in which such a dialogue wasn’t just possible but seemed unavoidable. After George Floyd’s murder in 2020, as the Black Lives Matter movement continued to grow, many corporations made statements about racial justice (and many, in turn, faced blowback from employees and consumers who saw the statements as insincere). After the fall of Roe v. Wade, corporations generally took a circumspect approach, more commonly issuing statements about what they were doing to help employees access health care than taking a stance on the morality of abortion. Now companies are once again navigating the tricky terrain of public statements as the Israel-Hamas war continues.

A lot of the pressure on corporations to speak out about political or social issues is coming from younger workers who believe that companies should operate with a sense of purpose beyond just making money, Paul Argenti, a professor at Dartmouth’s Tuck School of Business, told me. And some are vocal: Employees at Instacart and Procter & Gamble have reportedly complained about their employers’ lack of immediate public statements on the Israel-Hamas war. And some workers are pressuring their employers—including major tech companies, according to a Washington Post report—to issue statements condemning the deaths of Palestinians in Gaza, which fewer large corporations have done thus far. (Plenty of companies have issued mealier-mouthed statements falling somewhere in the middle, angering even more people.)

It’s important, Argenti said, for executives to think about why releasing a statement in a fraught moment makes sense for them. Companies that speak out on one issue without truly thinking about why they are doing so may get caught in a challenging loop. “If you don’t have a plan for how you’re thinking about” social issues, “then you have to talk about everything,” Argenti said, adding that speaking without a clear reason can lead to “wishy-washy statements that are just trying to get on the bandwagon … That is a very dangerous place to be, because you’re going to get heat.” There are plenty of good reasons, he argued, for an executive to issue a statement—because of business interests in a region, for example, or to speak out on an issue of great personal importance. But saying something just because everyone else is, because employees are outraged, or because you want to seem like the good guy in a charged moment may well backfire. “Corporations are not political entities that have to speak out on every issue,” he told me.

The proliferation of company statements in recent years might suggest that customers are clamoring for their favorite brands to speak up, too, but it’s not clear that the majority of consumers actually care all that much, especially lately. This year, 41 percent of consumers said that businesses should take a stand on current events, according to a poll from Gallup and Bentley University, down from 48 percent last year. Forrester, a research and analysis firm, saw a dip for the first time in four years in the number of surveyed adults who say they “regularly purchase from brands that align with their personal values.” There are certain issues that consumers tend to think companies should comment on: 55 percent of people said companies should speak up about climate change, the Gallup and Bentley polling found. But just 27 percent of people said that companies should speak up about international conflicts (however, these data were gathered before the Israel-Hamas war began).

Businesses aren’t the only ones making statements—or taking heat for their stances. Universities, celebrities, and even many individuals with large followings on social media have shared public statements on the conflict in recent weeks. Sam Adler-Bell, writing about statement mania in New York magazine, suggested that part of the compulsion to speak out has to do with the sense of helplessness many feel about the war and their own ability to affect its outcome. “When our government is this unresponsive, it makes sense that Americans look closer to home for moral clarity. Powerless to influence actual policy outcomes, we settle for battling over discourse,” he writes.

Corporations exist to make a profit, and they sell goods and services that end up shaping our culture. But their role is also slowly morphing into something more personal—and much wider in scope than it once was. Sonnenfeld, the Yale professor tracking statements, told me that in his view, some of the pressure to speak out may come from the role that business leaders play in a time of deteriorating trust in politicians, media, and the clergy. “CEOs have become pillars of trust in society,” he said. The notion of CEOs as America’s hope for moral leadership may be enough to make skeptics raise an eyebrow, but the decline in public trust is worrying and real.

Even for the corporations whose CEOs are driven primarily by a mission in the public interest, more often than not, opining on issues of global foreign policy is of questionable value. Corporations are already deeply embedded in the political system because of their lobbying power and ability to influence regulations. “That’s enough,” Argenti said. “Do we want them involved in thinking about political issues,” too?

Related:

What conservatives misunderstand about radicalism at universities Beware the language that erases reality.

Today’s News

Mike Johnson was elected speaker of the House with unanimous Republican support. Hurricane Otis made landfall in Mexico as a Category 5 storm. Michael Cohen took the stand again today in Donald Trump’s New York civil fraud trial after testifying yesterday that the former president instructed him to inflate the value of certain assets.

Dispatches

The Weekly Planet: Zoë Schlanger explores the invisible force keeping carbon in the ground. Up for Debate: Conor Friedersdorf gathers readers’ thoughts on what Israel can learn from America’s 9/11 response.

Explore all of our newsletters here.

Evening Read

The Asahi Shimbun / Getty

What If There’s a Secret Benefit to Getting Asian Glow?

By Katherine J. Wu

At every party, no matter the occasion, my drink of choice is soda water with lime. I have never, not once, been drunk—or even finished a full serving of alcohol. The single time I came close to doing so (thanks to half a serving of mulled wine), my heart rate soared, the room spun, and my face turned stop-sign red … all before I collapsed in front of a college professor at an academic event.

The blame for my alcohol aversion falls fully on my genetics: Like an estimated 500 million other people, most of them of East Asian descent, I carry a genetic mutation called ALDH2*2 that causes me to produce broken versions of an enzyme called aldehyde dehydrogenase 2, preventing my body from properly breaking down the toxic components of alcohol. And so, whenever I drink, all sorts of poisons known as aldehydes build up in my body—a predicament that my face announces to everyone around me.

By one line of evolutionary logic, I and the other sufferers of so-called alcohol flush (also known as Asian glow) shouldn’t exist.

Read the full article.

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Katherine Hu contributed to this newsletter.

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The Left Abandoned Me

The Atlantic

www.theatlantic.com › ideas › archive › 2023 › 10 › left-jewish-suffering-israel-hamas › 675621

“Did they really decapitate babies?” my 14-year-old daughter asked me yesterday. She was pointing to a text message on her phone from a friend. “They’re saying they found Jewish babies killed, some burnt, some decapitated.” And I froze. Not because I didn’t know what to say—though in truth I didn’t know what to say—but because for a moment I forgot what century I was in. All of the assumptions I had made as a Jewish father, even one who had grown up, as I did, with the Holocaust just a few decades past, were suddenly no longer relevant. Had I adequately prepared her for the reality of Jewish death, what every shtetl child for centuries would have known intimately? Later in the day, she asked if, for safety’s sake, she should take off the necklace she loves that her grandparents had given her and that has her name written out in Hebrew script.

The attack by Hamas on Israeli civilians last Saturday broke something in me. I had always resisted victimhood. It felt abhorrent, self-pitying to me in a world that seemed far away from the Inquisition and Babi Yar—especially in the United States, where I live and where polls repeatedly tell me that Jews are more beloved than any other religious group. I wasn’t blind to anti-Semitism and the ways it had recently become deadlier, or to the existential dread that my family in Israel felt every time terrorists blew up a bus or café—it’s a story whose sorrows have punctuated my entire life. But I refused to embrace that ironically comforting mantra, “They will always want to kill us.” I hated what this tacitly expressed, that if they always want to kill us, then we owe them, the world, nothing. I deplore the occupation for both the misery it has inflicted on generations of Palestinians and the way it corrodes Israeli society; when settlers in the West Bank have been attacked, it has pained me, but I have also felt anger that they are even there. In short, I wasn’t locked into the worldview of my survivor grandparents and I felt superior for it.

But something in me did break. As I was driving on Tuesday, I heard a long interview on the BBC with Shir Golan, a 22-year-old woman who had survived the attack at the music festival where more than 250 people were killed, her voice sounding just like one of my young Israeli cousins. She described, barely able to catch her breath, how the shooting had started and how she’d begun to run. She’d found a wooded area and tried to hide. “I got really into the ground,” she said. “I put the bushes on me.” Covered with dirt and leaves, she’d waited. A group of terrorists had shown up and called for anyone hiding to come out. From her spot under the earth, she’d seen three young people, whom she called “children,” emerge. “I didn’t go out because I was scared. But there were three children next to me who got out. And then they shot them. One after one after one. And they fell down, and that I saw. I saw the children fall down. And all that I did was pray. I prayed to my god to save me.”

[Eliot A. Cohen: Against barbarism]

I pulled my car over because my own hands were shaking as I listened. She then described waiting, hidden in the dirt under bushes for hours, until she saw the terrorists begin to light the forest on fire. “I didn’t know what to do. Because if I’m staying there, I’m just burnt to death. But if I go out they are going to kill me.” She crawled over to where she saw dead bodies and lay on top of them, but the heat soon approached, so she found more bushes to hide in until she could run again. Burnt bodies were everywhere, and Shir looked for her friends but couldn’t find them, couldn’t even see the faces of those killed because they were so badly burned. “I felt like I was in hell.” She finally escaped in a car.

Her story flung me back to my grandparents’ stories. My grandmother hid in a hole for a year in the Polish countryside, also under dirt, also scared. My grandfather spent months in Majdanek, a death camp, and saw bodies pile up in exactly this way. Stories are still emerging of families burnt alive, of children forced to watch their parents killed before their eyes, of bodies desecrated. How was this taking place last Saturday?

But these stories aren’t what broke me. What did was the distance between what was happening in my head and what was happening outside of it. The people on “my side” are supposed to care about human suffering, whether it’s in the detention camps of Xinjiang or in Darfur. They are supposed to recognize the common humanity of people in need, that a child in distress is first a child in distress regardless of country or background. But I quickly saw that many of those on the left who I thought shared these values with me could see what had happened only through established categories of colonized and colonizer, evil Israeli and righteous Palestinian—templates made of concrete. The break was caused by this enormous disconnect. I was in a world of Jewish suffering that they couldn’t see because Jewish suffering simply didn’t fit anywhere for them.

The callousness was expressed in so many ways. There were those tweets that did not hide their disregard for Jewish life—“what did y’all think decolonization meant? vibes? papers? essays? Losers”—or the one that described the rampage as a “glorious thing to wake up to.” There was the statement by more than two dozen Harvard student groups asserting, in those first hours in which we saw children and women and old people massacred, that “the Israeli regime” was “entirely responsible for all unfolding violence.” And then there were the less explicit posts that nevertheless made clear through pseudo-intellectual word salads that Israel got what it deserved: “a near-century’s pulverized overtures toward ethnic realization, of groping for a medium of existential latitude—these things culminate in drastic actions in need of no apologia.” I hate to extrapolate from social media—it is a place that twists every utterance into a performance for others. But I also felt this callousness in the real world, in a Times Square celebratory protest promoted by the New York City chapter of the Democratic Socialists of America, at which one speaker talked of supporting Palestinians using “any means necessary” to retake the land “from the river to the sea,” as a number of placards declared. There were silences as well. Institutions that had rushed to condemn the murder of George Floyd or Russia for attacking Ukraine were apparently confounded. I watched my phone to see whether friends would write to find out if my family was okay—and a few did, with genuine and thoughtful concern, but many did not.

I’m still trying to understand this feeling of abandonment. Is my own naivete to blame? Did I tip too far over into the side of universalism and forget the particularistic concerns to which I should have been attuned—the precarious state of my own tribe? Even as I write this, I don’t really want to believe that that’s true. If I can fault myself clearly for something, though, it’s not recognizing that the same ideological hardening I’d seen on the right in the past few years, the blind allegiances and contorted narratives even when reality was staring people in the face, has also happened, to a greater degree than I’d imagined, on the left, among the people whom I think of as my own. They couldn’t recognize a moral abomination when it was staring them in the face. They were so set in their categories that they couldn’t make a distinction between the Palestinian people and a genocidal cult that claimed to speak in that people’s name. And they couldn’t acknowledge hundreds and hundreds of senseless deaths because the people who were killed were Israelis and therefore the enemy.

[Xochitl Gonzalez: What happened to empathy?]

As the days go on, the horrific details of what happened—those babies—seem to be registering more fully, if not on the ideological left than at least among sensible liberals. But somehow I can’t shake the feeling of aloneness. Does it take murdered babies for you to recognize our humanity? I find myself thinking—a thought that feels alien to my own mind but also like the truth. Perhaps this is the Jewish condition, bracketed off for many decades and finally pulling me in.

When news broke of the Kishinev pogrom in 1903 that took 49 lives (compare that with the 1,200 we now know were killed on Saturday), it caused a sensation throughout the world. “Babes were literally torn to pieces by the frenzied and bloodthirsty mob,” The New York Times reported. “The local police made no attempt to check the reign of terror. At sunset the streets were piled with corpses and wounded. Those who could make their escape fled in terror, and the city is now practically deserted of Jews.” In response to that massacre, the emigration of hundreds of thousands of Eastern European Jews to the United States began in earnest; the call of Zionism as a solution also sounded clearly and widely for the first time.

In his famous poem about the massacre, “In the City of Slaughter,” the Hebrew writer Haim Naḥman Bialik lamented, even more than the death, the sense of helplessness (“The open mouths of such wounds, that no mending / Shall ever mend, nor healing ever heal”), the men who watched in terror from their hiding places while women were raped and blood was spilled. I can’t say I know what will happen now that this helplessness has returned—if I’m honest, I also fear that Israel’s retaliation will go too far, that acting out of a place of victimhood, as right as it may feel, will cause the country to lose its mind. Innocent lives in Gaza have been and will be destroyed as a result, and competing victimhood is obviously not the way out of the conflict; it’s the reason that it is hopelessly stuck. But in this moment, before the destruction of Gaza grabs my attention and concern alongside fear for my relatives who have been called up to the army, I don’t want to forget how alone I felt as a Jew these past few days. I have a persistent, uncomfortable need now to have my people’s suffering be felt and seen. Otherwise, history is just an endless repetition. And that’s an additional tragedy that seems too much to bear.

Should You Delete Your Kid’s TikTok This Week?

The Atlantic

www.theatlantic.com › technology › archive › 2023 › 10 › graphic-content-children-social-media-use › 675619

This week, a teenager might open up their TikTok feed and immediately be served a video about a hairbrush that promises to gently detangle the roughest of tangles. Or a clip about Travis Kelce and Taylor Swift’s rumored romance. Or the app could show them a scene from the Israeli Supernova music festival, where on Saturday a young woman named Noa Argamani was put on the back of a motorcycle as her boyfriend was held by captors.

Footage from Hamas’s surprise attack on Israel, and the retaliatory strikes it has prompted, is appearing in social-media feeds across the world. Videos about the conflict have drawn billions of views on TikTok alone, according to The Washington Post, and queries related to it have appeared in the app’s trending searches. Hamas reportedly posted the murder of one grandmother to her own Facebook page.

Hamas reportedly captured about 150 hostages, and has threatened to execute them. Some schools in Israel and the United States have asked that parents preemptively delete social-media apps from their children’s devices in order to protect them from the possibility of seeing clips in which hostages beg for their lives. “Together with other Jewish day schools, we are warning parents to disable social media apps such as Instagram, X, and Tiktok from their children’s phones,” reads one such statement, posted by The Wall Street Journal’s Joanna Stern. “Graphic and often misleading information is flowing freely, augmenting the fears of our students.”

Parents have good reason to be concerned. Psychologists don’t fully know how watching graphic content online can affect kids. But “there’s enough circumstantial evidence suggesting that it’s not healthy from a mental-health standpoint,” Meredith Gasner, a psychologist at Boston Children’s Hospital, told me, citing research on the viral videos of George Floyd’s death in police custody.

Of course, kids have long been at risk of encountering disturbing or graphic content on social media. But the current era of single feeds serving short videos selected by algorithms, sometimes with little apparent logic, potentially changes the calculus. Firing up TikTok feels like pulling the lever of a content slot machine; every time a user opens up the app, they don’t necessarily know whether they’ll find comedy or horror. Lots of kids are pulling the lever many times a day, sometimes spending hours in the app. Nor is this just a TikTok problem: Instagram and YouTube, among other platforms, both have their own TikTok-like feeds. Much of the material on these platforms is benign, but on weeks like this one, when even adults may have trouble stomaching visuals they encounter, the idea that children are all over social media is particularly unsettling.

If hostage videos appear, the social-media platforms are hypothetically in a position to prevent them from going viral. A spokesperson for TikTok did not respond to a request for comment, but the platform’s community guidelines forbid use of the platform “to threaten or incite violence, or to promote violent extremism,” and the website says that the company works to detect and remove such content. Instagram, for its part, also moderates “videos of intense, graphic violence,” and has established a special-operations center staffed with experts to monitor the situation in Israel, a spokesperson for Meta said in an email. Both platforms offer safety tools for parents. Still, social-media platforms’ track record when it comes to content moderation is abysmal. Some videos that are upsetting to children may find their way onto the apps, especially those posted by reputable news outlets.

I talked to eight experts on children and the internet who told me that deleting social-media apps unilaterally might not work. For one, TikTok and Instagram videos are often cross-posted on other platforms, like YouTube Shorts, so you’d have to delete a lot of apps to create a true bubble. (And even so, that might not be impenetrable.) Kicking your teen off social media, albeit temporarily, may also feel like a punishment to your kid, who did nothing wrong.

But that doesn’t mean that parents are helpless. A better approach, experts told me, is for parents to be more open and communicative with their kids. “Having that open dialogue is key because they’re not really going to be able to escape what’s going on,” Laura Ordoñez, head of digital content and curation at Common Sense Media, a nonprofit that advocates for a safer digital world for kids and families, told me. Even if children can avoid videos of violence, the realities those videos represent still exist.

Families with a direct connection to the region may have a tougher time navigating the next few days than those without one. And age matters a lot, the experts said. Younger kids, particularly those in second grade or below, should be protected from watching upsetting videos as much as possible, says Heather Kirkorian, the director of the Cognitive Development and Media Lab at the University of Wisconsin at Madison. They’re too young to understand what’s happening. “They don’t have the cognitive and emotional skills to understand and process,” she told me.

At those younger ages, parents can realistically bubble kids from certain platforms and sites. Though that’s not to say they won’t hear about the war at school or have questions about it. When discussing with younger children, experts advise talking in kid-friendly language and, when appropriate, letting them know that they personally are safe. If the child is under 7, Ordoñez advises using “very simple and concrete explanations” like “Someone was hurt” or “People are fighting.” She also recommends that adults avoid watching or listening to news in front of children, who may overhear material that upsets them.

For older children, quarantining them from life online is rarely plausible. If you do delete TikTok from their phone, kids may just download it again or find another way to view it—by, say, using another kids’ device or a school computer. As Diana Graber, the author of Raising Humans in a Digital World, pointed out: “The minute you tell a child you can’t look at something, guess what they’re going to do?” Experts told me that a more productive approach is to ask kids questions about what they know, what they’ve seen, and how they feel. Warn them that the content they encounter may upset them, and talk to them about how it might affect them. Graber notes that a lot of kids these days are fluent in the language of mental health. If you’ve seen graphic content on your feeds, you can assume that your kid might see it, too. Julianna Miner, the author of Raising a Screen-Smart Kid, notes that “it’s important to give your kids a heads up” and to “prepare them for what they might see.” After that, you can “give them the choice of logging off or changing settings or taking some steps to potentially limit the types of things they could be exposed to.” This way, you’re on the same team.

In tense moments like this one, kids—like everyone else—are likely to encounter misinformation and disinformation, some of which began circulating even as the attacks were first being carried out. Bloomberg reported that a video from a different music festival in September was making the rounds on TikTok and had gotten almost 200,000 likes. For this reason, Sarita Schoenebeck, a professor at the University of Michigan who directs its Living Online Lab, recommends reminding kids that we don’t always know whether what we see online is real or fake.

In general, experts advise that parents should personalize their approach to their children. Some are more sensitive than others, and parents know their kids and what they can handle best. More broadly, monitor for signs that they’re upset. That might look different depending on the child. One good rule of thumb Schoenebeck gives when advising parents about whether kids are ready for smartphones is to think about how well your child is able to self-regulate around technology. “When you say, ‘Oh, time to turn the TV off!’ or whatever, are they able to self-regulate and do that without having a fit?” she asked. Are they capable of doing a dinner without phones or do they sneak a peek under the table? The same questions may show how ready they are to self-regulate their social-media use in upsetting times.