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Apple Lost the Plot on Texting

The Atlantic

www.theatlantic.com › technology › archive › 2024 › 11 › apple-intelligence-text-messages › 680717

For a brief moment earlier this month, I thought an old acquaintance had passed away. I was still groggy one morning when I checked my phone to find a notification delivering the news. “Obituary shared,” the message bluntly said, followed by his name. But when I opened my phone, I learned that he was very much still alive. Apple’s latest software update was to blame: A new feature that uses AI to summarize iPhone notifications had distorted the original text message. It wasn’t my acquaintance who had died, but a relative of his. That’s whose obituary I had received.

These notification summaries are perhaps the most visible part of Apple Intelligence, the company’s long-awaited suite of AI features, which officially began to roll out last month. (It’s compatible with only certain devices.) We are living in push-notification hell, and Apple Intelligence promises to collapse the incessant stream of notifications into pithy recaps. Instead of setting your iPhone aside while you shower and returning to nine texts, four emails, and two calendar alerts, you can now return to a few brief Apple Intelligence summaries.

The trouble is that Apple Intelligence doesn’t seem to be very … intelligent. Ominous summaries of people’s Ring-doorbell alerts have gone viral: “Multiple people at your Front Yard,” the feature notified one user. “Package is 8 stops away, delivered, and will be delivered tomorrow,” an Amazon alert confusingly explained. And sliding into someone’s DMs hits different when Instagram notifications are summarized as “Multiple likes and flirtatious comments.” But Apple Intelligence appears to especially struggle with text messages. Sometimes the text summaries are alarmingly inaccurate, as with the false obituary I received. But even when they are technically right, the AI summaries still feel wrong. “Expresses love and encouragement,” one AI notification I recently received crudely announced, compressing a thoughtfully written paragraph from a loved one. What’s the point of a notification like that? Texting—whether on iMessage, WhatsApp, or Signal—is a deeply intimate medium, infused with personality and character. By strip-mining messages into bland, lifeless summaries, Apple seems to be misunderstanding what makes texting so special in the first place.

Perhaps it was inevitable that AI summaries would come for push notifications. Summarization is AI’s killer feature and tech companies seem intent on applying it to just about everything. The list of things that AI is summarizing might require a summary of its own: emails and Zoom calls and Facebook comments and YouTube videos and Amazon reviews and podcasts and books and medical records and full seasons of TV shows. In many cases, this summarization is helpful—for instance, in streamlining meeting notes.

But where is the line? Concision, when applied to already concise texts, sucks away what little context there was to begin with. In some cases, the end result is harmful. The technology seems to have something of a death problem. Across multiple cases, the feature appears bewilderingly eager to falsely suggest that people are dead. In one case, a user reported that a text from his mother reading “That hike almost killed me!” had been turned into “Attempted suicide, but recovered.”

But mostly, AI summaries lead to silly outcomes. “Inflatable costumes and animatronic zombies overwhelming; will address questions later,” read the AI summary of a colleague’s message on Halloween. Texts rich with emotional content read like a lazy therapist’s patient files. “Expressing sadness and worry,” one recent summary said. “Upset about something,” declared another. AI is unsurprisingly awful with breakup texts (“No longer in relationship; wants belongings from the apartment”). When it comes to punctuation, the summaries read like they were written by a high schooler who just discovered semicolons and now overzealously inserts; them; literally; everywhere. Even Apple admits that the language used in notification summaries can be clinical.

The technology is at its absolute worst when it tries to summarize group chats. It’s one thing to condense three or four messages from a single friend; it’s another to reduce an extended series of texts from multiple people into a one-sentence notification. “Rude comments exchanged,read the summary of one user’s family group chat. When my friends and I were planning a dinner earlier this month, my phone collapsed a series of messages coordinating our meal into “Takeout, ramen, at 6:30pm preferred.” Informative, I guess, but the typical back-and-forth of where to eat (one friend had suggested sushi) and timing (the other was aiming for an early night) was erased.

Beyond the content, much of the delight of text messaging comes from the distinctiveness of the individual voices of the people we are talking to. Some ppl txt like dis. others text in all lowercase and no punctuation. There are lol friends and LOL friends. My dad is infamous for sending essay-length messages. When I text a friend who lives across the country asking about her recent date, I am not looking purely for informational content (“Night considered good,” as Apple might summarize); rather, I want to hear the date described in her voice (“Was amaze so fun we had lovely time”). As the MIT professor Sherry Turkle has written, “When we are in human conversation, we often care less about the information an utterance transfers than its tone and emotional intent.” When texts are fed through the AI-summarization machine, each distinct voice is bludgeoned into monotony.

For a company that prides itself on perfection, the failures of Apple’s notification summaries feel distinctly un-Apple. Since ChatGPT’s release, as technology companies have raced to position themselves as players in the AI arms race, the company has remained notably quiet. It’s hard not to wonder if Apple, after falling behind, is now playing catch-up. Still, the notification summaries will likely improve. For now, users have to opt in to the AI-summary feature (it’s still in beta), and Apple has said that it will continue to polish the notifications based on user feedback. The feature is already spreading. Samsung is reportedly working on integrating similar notification summaries for its Galaxy phones.

With the social internet in crisis, text messages—and especially group chats—have filled a crucial void. In a sense, texting is the purest form of a social network, a rare oasis of genuine online connection. Unlike platforms such as TikTok and Instagram, where algorithmic feeds warp how we communicate, basic messaging apps offer a more unfiltered way to hang out digitally. But with the introduction of notification summaries that strive to optimize our messages for maximum efficiency, the walls are slowly crumbling. Soon, the algorithmic takeover may be complete.

Why Oz Is the Doctor Trump Ordered

The Atlantic

www.theatlantic.com › newsletters › archive › 2024 › 11 › why-oz-is-the-doctor-trump-ordered › 680727

This is an edition of The Atlantic Daily, a newsletter that guides you through the biggest stories of the day, helps you discover new ideas, and recommends the best in culture. Sign up for it here.

Donald Trump appears to experience the world through the glow of a television screen. He has long placed a premium on those who look the part in front of the camera. Paging Dr. Mehmet Oz.

Trump has picked Oz to lead the Centers for Medicare and Medicaid Services. CMS, as the agency is known, falls under the Department of Health and Human Services (HHS). Last week, Trump nominated Robert F. Kennedy Jr. to serve as HHS secretary. As you may have guessed, Kennedy and Oz are not only friends but kindred spirits. Oz is a global adviser at iHerb, a for-profit company that offers “Earth’s best-curated selection of health and wellness products at the best possible value.” He and Kennedy, two relative outsiders, are now positioned to enjoy a symbiotic relationship within Trump’s chaotic ecosystem.

Oz was last seen running for a Pennsylvania Senate seat in 2022. He lost to John Fetterman, who, despite dealing with the aftereffects of a stroke, carried the state by five points. Throughout that race, Oz struggled to combat the perception that he was a charlatan and carpetbagger who primarily lived in New Jersey. (Fetterman’s team repeatedly tagged Oz as an out-of-touch elitist, trolling him, for example, when he went grocery shopping for crudités and lamented high prices.) After that electoral defeat, Oz’s political dreams seemed all but dashed. But he wisely remained loyal to Trump—a person who has the ability to change trajectories on a whim.

In the pre-Trump era, it might have been a stretch to describe CMS administrator as an overtly political position. But Oz’s objective under Trump couldn’t be clearer. In a statement, Trump, using his reliably perplexing capitalization, telegraphed that Oz will bring a certain ethos to the job—a little MAGA, a little MAHA. Oz, Trump promised, will “cut waste and fraud within our Country’s most expensive Government Agency, which is a third of our Nation’s Healthcare spend, and a quarter of our entire National Budget.” And, because he’s Trump, he mentioned Oz’s nine daytime Emmy Awards.

Some 150 million Americans currently rely on the agency’s insurance programs, including Medicaid, Medicare, and Obamacare. Oz has been a proponent of Medicare Advantage for All. Though that sounds like the Medicare for All initiative championed by progressives such as Senator Bernie Sanders, the two programs are quite different. At its core, Medicare for All would set the U.S. on a path toward nationalizing health care. Trump would never go for that. But Medicare Advantage already exists within America’s patchwork private/public system, and Oz might push to strengthen it. He could also face budgetary pressure to weaken it. Oz’s own health-care views haven’t remained consistent. Though he once praised the mandatory universal models of Germany and Switzerland, as a Republican politician he threw his support behind privatized Medicare.

When asked about Oz’s nomination, Fetterman, his former opponent, told CNN: “As long as he’s willing to protect and preserve Medicaid and Medicare, I’m voting for the dude.” Some people were pissed. Victoria Perrone, who served as the director of operations on Fetterman’s Senate campaign, called out her old boss on social media: “Dr. Oz broke his pledge to ‘do no harm’ when he said red onions prevent ovarian cancer. My sis died of OC in 6/2022. This is a huge personal betrayal to me. We know he won’t protect the Medicaid that paid for her treatments,” Perrone posted on X. “I feel like I’ve been duped and 2 years of working on your campaign was a waste,” she added.

The above argument is illustrative of another reality Trump acknowledged in announcing his pick: “Make America Healthy Again” keeps growing. Oz, Trump declared, “will work closely with Robert F. Kennedy Jr. to take on the illness industrial complex, and all the horrible chronic diseases left in its wake.” He went a step further, promising that Oz will bring “a strong voice to the key pillars of the MAHA Movement.” Oz holds degrees from Harvard and Penn, and he worked as a professor of surgery at Columbia. In spite of that pedigree, Oz has spent years facing credible accusations of medical quackery for his endorsement of dietary supplements. In 2014, he received a dramatic dressing-down on Capitol Hill. Senator Claire McCaskill read three statements that Oz had made on his eponymous show:

“You may think magic is make-believe, but this little bean has scientists saying they’ve found the magic weight-loss cure for every body type: It’s green coffee extract.”

“I’ve got the No. 1 miracle in a bottle to burn your fat: It’s raspberry ketone.”

“Garcinia cambogia: It may be the simple solution you’ve been looking for to bust your body fat for good.”

Oz’s defense that day was that his job was to be a “cheerleader” for the Dr. Oz audience. “I actually do personally believe in the items I talk about in the show. I passionately study them. I recognize oftentimes they don’t have the scientific muster to present as fact, but nevertheless, I would give my audience the advice I give my family,” he testified.

He emerged from that hearing largely unscathed. Two years later, Oz would go on to read what he claimed were Trump’s medical records on that same show. He famously praised Trump’s testosterone levels and supposed all-around health. Four years after that, once Trump was president, Oz sent emails to White House officials, including Trump’s son-in-law Jared Kushner, pushing them to rush patient trials for hydroxychloroquine, an unproven treatment for COVID.

In the next Trump administration, those are the sorts of exchanges Oz could be having with Kennedy—or with Trump himself. How did we get here? Oz landed this gig because he’s good on TV, yes, but also because, when he entered the political arena, he fully aligned himself with Trump. The 47th president rewards loyalty. If there’s one thing that’s become clear from his administration nominations so far, it’s that.

Some of Trump’s appointments will be less consequential than others. Anything involving the health and well-being of tens of millions of Americans is inarguably serious. Oz’s confirmation is not guaranteed, but his selection has already confirmed that nothing about Trump 2.0 is mere bluster.

Related:

Trump is coming for Obamacare again. (From January) Why is Dr. Oz so bad at Twitter? (From 2022)

Here are three new stories from The Atlantic:

Another theory of the Trump movement What the men of the internet are trying to prove Arash Azizi: The problem with boycotting Israel

Today’s News

Republican members of the House Ethics Committee blocked the release of the investigation into the sexual-misconduct and drug-use allegations against former Representative Matt Gaetz. Jose Ibarra, who was found guilty of killing Laken Riley on the University of Georgia campus, was sentenced to life in prison without possibility of parole. Trump tapped former WWE CEO Linda McMahon, who previously led the U.S. Small Business Administration during Trump’s first term, to be the secretary of education.

Dispatches

The Weekly Planet: Drought is an immigration issue, and Trump’s climate policies are designed to ignore that, Zoë Schlanger writes.

Explore all of our newsletters here.

Evening Read

Video by Joanne Imperio / The Atlantic. Sources: Archive Films / Getty; Internet Archive; Prelinger Associates / Getty.

Put Down the Vacuum

By Annie Lowrey

The other night, a friend came over. A dear friend. A friend who has helped me out when I’ve been sick, and who brought over takeout when I had just given birth. Still, before he arrived, I vacuumed.

I thought about this while reading the Gender Equity Policy Institute’s recent report on gender and domestic labor. The study finds that mothers spend twice as much time as fathers “on the essential and unpaid work” of taking care of kids and the home, and that women spend more time on this than men, regardless of parental and relationship status. “Simply being a woman” is the instrumental variable, the study concludes.

Read the full article.

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Stephanie Bai contributed to this newsletter.

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