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The AI War Was Never Just About AI

The Atlantic

www.theatlantic.com › technology › archive › 2024 › 11 › google-antitrust-generative-ai › 680803

For almost two years now, the world’s biggest tech companies have been at war over generative AI. Meta may be known for social media, Google for search, and Amazon for online shopping, but since the release of ChatGPT, each has made tremendous investments in an attempt to dominate in this new era. Along with start-ups such as OpenAI, Anthropic, and Perplexity, their spending on data centers and chatbots is on track to eclipse the costs of sending the first astronauts to the moon.

To be successful, these companies will have to do more than build the most “intelligent” software: They will need people to use, and return to, their products. Everyone wants to be Facebook, and nobody wants to be Friendster. To that end, the best strategy in tech hasn’t changed: build an ecosystem that users can’t help but live in. Billions of people use Google Search every day, so Google built a generative-AI product known as “AI Overviews” right into the results page, granting it an immediate advantage over competitors.

This is why a recent proposal from the Department of Justice is so significant. The government wants to break up Google’s monopoly over the search market, but its proposed remedies may in fact do more to shape the future of AI. Google owns 15 products that serve at least half a billion people and businesses each—a sprawling ecosystem of gadgets, search and advertising, personal applications, and enterprise software. An AI assistant that shows up in (or works well with) those products will be the one that those people are most likely to use. And Google has already woven its flagship Gemini AI models into Search, Gmail, Maps, Android, Chrome, the Play Store, and YouTube, all of which have at least 2 billion users each. AI doesn’t have to be life-changing to be successful; it just has to be frictionless. The DOJ now has an opportunity to add some resistance. (In a statement last week, Kent Walker, Google’s chief legal officer, called the Department of Justice’s proposed remedy part of an “interventionist agenda that would harm Americans and America’s global technology leadership,” including the company’s “leading role” in AI.)

[Read: The horseshoe theory of Google Search]

Google is not the only competitor with an ecosystem advantage. Apple is integrating its Apple Intelligence suite across eligible iPhones, iPads, and Macs. Meta, with more than 3 billion users across its platforms, including Facebook, Instagram, and WhatsApp, enjoys similar benefits. Amazon’s AI shopping assistant, Rufus, has garnered little major attention but nonetheless became available to the website’s U.S. shoppers this fall. However much of the DOJ’s request the court ultimately grants, these giants will still lead the AI race—but Google had the clearest advantage among them.

Just how good any of these companies’ AI products are has limited relevance to their adoption. Google’s AI tools have repeatedly shown major flaws, such as confidently recommending eating rocks for good health, but the features continue to be used by more and more people simply because they’re there. Similarly, Apple’s AI models are less powerful than Gemini or ChatGPT, but they will have a huge user base simply because of how popular the iPhone is. Meta’s AI models may not be state-of-the-art, but that doesn’t matter to billions of Facebook, Instagram, and WhatsApp users who just want to ask a chatbot a silly question or generate a random illustration. Tech companies without such an ecosystem are well aware of their disadvantage: OpenAI, for instance, is reportedly considering developing its own web browser, and it has partnered with Apple to integrate ChatGPT across the company’s phones, tablets, and computers.

[Read: AI search is turning into the problem everyone worried about]

This is why it’s relevant that the DOJ’s proposed antitrust remedy takes aim at Google’s broader ecosystem. Federal and state attorneys asked the court to force Google to sell off its Chrome browser; cease preferencing its search products in the Android mobile operating system; prevent it from paying other companies, including Apple and Samsung, to make Google the default search engine; and allow rivals to syndicate Google’s search results and use its search index to build their own products. All of these and the DOJ’s other requests, under the auspices of search, are really shots at Google’s expansive empire.

As my colleague Ian Bogost has argued, selling Chrome might not affect Google’s search dominance: “People returned to Google because they wanted to, not just because the company had strong-armed them,” he wrote last week. But selling Chrome and potentially Android, as well as preventing Google from making its search engine the default option for various other companies’ products, would make it harder for Google to funnel billions of people to the rest of its software, including AI. Meanwhile, access to Google’s search index could provide a huge boost to OpenAI, Perplexity, Microsoft, and other AI search competitors: Perhaps the hardest part of building a searchbot is trawling the web for reliable links, and rivals would gain access to the most coveted way of doing so.

[Read: Google already won]

The Justice Department seems to recognize that the AI war implicates and goes beyond search. Without intervention, Google’s search monopoly could give it an unfair advantage over AI as well—and an AI monopoly could further entrench the company’s control over search. The court, attorneys wrote, must prevent Google from “manipulating the development and deployment of new technologies,” most notably AI, to further throttle competition.

And so the order also takes explicit aim at AI. The DOJ wants to bar Google from self-preferencing AI products, in addition to Search, in Chrome, Android, and all of its other products. It wants to stop Google from buying exclusive rights to sources of AI-training data and disallow Google from investing in AI start-ups and competitors that are in or might enter the search market. (Two days after the DOJ released its proposal, Amazon invested another $4 billion into Anthropic, the start-up and OpenAI rival that Google has also heavily backed to this point, suggesting that the e-commerce giant might be trying to lock in an advantage over Google.) The DOJ also requested that Google provide a simple way for publishers to opt out of their content being used to train Google’s AI models or be cited in AI-enhanced search products. All of that will make it harder for Google to train and market future AI models, and easier for its rivals to do the same.

When the DOJ first sued Google, in 2020, it was concerned with the internet of old: a web that appeared intractably stuck, long ago calcified in the image of the company that controls how billions of people access and navigate it. Four years and a historic victory later, its proposed remedy enters an internet undergoing an upheaval that few could have foreseen—but that the DOJ’s lawsuit seems to have nonetheless anticipated. A frequently cited problem with antitrust litigation in tech is anachronism, that by the time a social-media, or personal-computing, or e-commerce monopoly is apparent, it is already too late to disrupt. With generative AI, the government may finally have the head start it needs.

The Shopping Method That Isn’t Going Anywhere

The Atlantic

www.theatlantic.com › newsletters › archive › 2024 › 11 › the-shopping-method-that-isnt-going-anywhere › 680780

This is an edition of The Atlantic Daily, a newsletter that guides you through the biggest stories of the day, helps you discover new ideas, and recommends the best in culture. Sign up for it here.

J.Crew has 2.7 million followers on Instagram, and more than 300,000 on X. But earlier this fall, it announced that it was trying to reach prospective customers the old-fashioned way: by reviving its print catalog. In 2024, everyone shops online. But in recent years, some retailers have returned to the catalog as a way to attempt to grab a bit more of shoppers’ coveted attention. People can and do scroll past the endless stream of marketing emails and digital ads on their phone. But completely ignoring a catalog that appears on your stoop or in your mailbox is tougher. Simply put, you have to pick it up, even if you are planning to throw it in the recycling bin—and brands hope that you might flip through some glossy photos along the way.

Catalogs’ heyday came before the financial crisis—but they never fully went away, and billions have been sent to American consumers every year since. The catalogs of 2024, in part a nostalgia play for those who grew up with the trend, are generally sent to targeted lists of customers who have either shopped with a brand in the past or are deemed plausible future buyers. Some retailers are maintaining what they’ve always done: Neiman Marcus, for example, continues to send a catalog, even as some of its peers have stopped. Both traditional and digital-first companies use catalogs: Amazon has issued a toy catalog since 2018. Brands have started playing with the format too, taking the concept beyond a straightforward list of products: Patagonia puts out a catalog that it calls a “bona fide journal,” featuring “stories and photographs” from contributors. Many of these catalogs don’t even include information about pricing; shoppers have to go to the website for that.

Amanda Mull, writing in The Atlantic in early 2020, foretold a new golden era of catalogs—brands at the time were becoming “more desperate to find ways to sell their stuff without tithing to the tech behemoths.” Since then, the pandemic has only turbocharged consumers’ feelings of overwhelm with online shopping. Immediate purchase is not necessarily the goal; these catalogs are aiming to build a relationship that might lead to future orders, Jonathan Zhang, a marketing professor at Colorado State University, told me. The return on investment for companies is pretty good, Zhang has found, especially because more sophisticated targeting and measurement means that brands aren’t spending time appealing to people who would never be interested (this also means that less paper is wasted than in the free-for-all mailer days, he noted).

With catalogs, brands are supplementing, not replacing, e-commerce: Zhang’s experiments with an e-commerce retailer found that over a period of six months starting in late 2020, people who received both catalogs and marketing emails from a retailer made 24 percent more purchases than those who received only the emails. A spokesperson for J.Crew told me that following the catalog relaunch, the brand saw a nearly 20 percent rise in reactivated customers, adding that this fall, 11 percent more consumers had a positive impression of the J.Crew brand compared with last year. E-commerce is the undeniable center of shopping in 2024, so brands are finding creative ways to use in-person methods to build on its success—including, as I’ve written, reimagining the brick-and-mortar store.

A well-designed catalog may appeal to some of the same sensory instincts that enchant die-hard in-person shoppers. Catalogs work especially well for certain types of products: Zhang said that “hedonic” categories of goods—luxury clothing, perfumes, vacation packages, chocolate—are some of the best fits for stories and photos in a print format. (I smile when I think of Elaine taking this type of luxury marketing to parody levels in her stint running a catalog on Seinfeld.) Zhang himself has been wooed by such a campaign: Around February of this year, he received a mailer from a cruise company (one he had never interacted with in the past). He spent a few minutes flipping through. In August, when he started thinking about planning a winter vacation for his family, he remembered the catalog and visited the company’s website. “That few minutes was long enough for me to kind of encode this information in my memory,” he said. He decided to book a trip.

The catalog has moved forward in fits and starts: 30 years ago, they were the central way to market a product directly to consumers. Then the pendulum swung hard toward online ads. Now we may start to see more of a balance between the two. Some of us would rather turn away from advertising altogether. But if brands are going to find us anyway, print catalogs could add a little more texture to the experience of commerce.

Related:

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Evening Read

Paramount Pictures

Gladiator II Is More Than Just a Spectacle

By Shirley Li

Long before “thinking about the Roman empire” became shorthand for having a hyper-fixation, Ridley Scott turned the actual Roman empire into a mainstream obsession. In 2000, the director’s sword-and-sandal blockbuster Gladiator muscled its way into becoming that year’s second-highest-grossing film, before winning the Academy Award for Best Picture and cementing its status as—I’m just guessing here—your dad’s favorite movie of all time. “Are you not entertained?!” Russell Crowe’s Maximus goaded the crowd in a memorably rousing scene. We really were: Here was an almost absurdly simple tale of revenge that Scott, via visceral fight scenes (and real tigers), turned into a maximalist epic.

For Gladiator II, now in theaters, Scott has somehow taken it a step further.

Read the full article.

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Stephanie Bai contributed to this newsletter.

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